Software Support Specialist The Software Support Specialist handles issues which may require some research, thought, and troubleshooting skills.The Software Support Specialist will provide basic level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. You will learn how to ensure

The Technical Support Specialist should be able to Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner. Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows Operating Syste

Plans efficient route and method to drive to property locations, getting in and out of vehicle. Physically walks around property and examines all buildings to determine required property characteristics on various properties including the most complex properties. Verifies residential/agricultural and/or commercial/industrial property location by associating information fr

Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved. Analyzes data reports, forms, and web technologies commensurate with level of training and understanding. Determines whether to resolve issues personally or to refer to a more experience team member. Responsibly communicates to all parties involved in is

Supports, troubleshoots, and maintains networks for SaaS customers located in AWS and client hosted (on premises) environments. Works with internal and external clients with varying degrees of skillsets ranging from end users to experienced IT teams to resolve highly complex, detailed and high priority server, system, and network technical issues. Maintains, monitors, and

Work with the Corrections Solutions teams to manage information flow between internal teams, partners, facility staff, and third party contractors. Become familiar with business requirements, support team contacts and other application specific background information. Work with Sales, Support, and Project Management teams to complete facility walkthroughs, installation, a

Act as the project and product expert regarding requirements elicitation, documentation, analysis, and the communication of the business needs Proactively communicate and collaborate with internal and external stakeholders to analyze identify and document customer use cases as user stories. Design requirements documents e.g., Requirements Traceability Matrix, Use Cases, P

Proactively communicate and collaborate with external customers and internal team members to identify, analyze, and document user stories and deliver artifacts such as requirements configuration design documents, data migration plans, and specifications, etc. Act as the project expert regarding requirements elicitation, documentation, analysis (including gap analysis), an

Partner with Sr. Director, Compensation, HR team members, and other stakeholders to deliver compensation programs and services to the business. Serve as internal compensation subject matter expert during the project. Educate and inform partners about Tyler compensation policies, programs, and practices. Responsible for supporting the execution of compensation related init

Provide professional services such as consultation, interface readiness, and education to clients on Tyler interface products. Design and conduct knowledge transfer sessions on site or through webinars. Educate users on interface functionality, maintenance and troubleshooting. May recommend options for new approaches in client work processes as appropriate to ensure effic

Position can be done from anywhere in the U.S. - completely remote!

Position can be done from anywhere in the U.S. - completely remote!

Position can be done from anywhere in the U.S. - completely remote!

Position can be done from anywhere in the U.S. - completely remote!

Position can be done from anywhere in the U.S. - completely remote!